Can it take payments or handle sensitive information?

Payments are handled by routing to your existing payment flow rather than reading card numbers aloud, and regulated data capture rules are configured before launch.

Natural enough that the common reaction is surprise it understood a caller who interrupted themselves, rather than a complaint about the voice.

Does it work for multiple locations?

Yes. Callers are routed by location, service area, or the number dialed, each with its own hours, calendar, and escalation rules.

Does the AI answering service work in Spanish?

Yes, including switching language mid-call when the caller does.

AI Answering Service: Every Call Answered 24/7

Q: What happens if the AI answering service cannot handle something?

It warm-transfers with context to whoever you designate. You set the triggers: a specific request, an emotional threshold, an emergency keyword, or the caller asking for a person.

Choose your call coverage

Starter

$99/month
100 included call minutes

Business

$197/month
200 included call minutes

Multi-location

Custom quote
Scope reviewed by location

Start with after-hours coverage, overflow, or your primary line. Your business information, approved questions, calendar access, and handoff rules determine the configuration.

Ask for a quote covering setup fees, required integrations, and charges beyond included minutes. Compare your expected monthly call minutes with the plan allowance before choosing.

Request a AI answering service consultation · See plan features

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The short answer

An AI answering service answers your business phone with a conversational voice agent instead of a human operator or voicemail. It handles the whole call — answers questions, qualifies the caller, books appointments, and transfers to a person when it should.

The difference from a traditional answering service is what happens after "hello." An operator takes a message. This finishes the job.

What separates it from a traditional answering service

Traditional services solved availability. They never solved capability — the operator doesn't know your business, can't see your calendar, and can't answer the question the caller actually asked. So every call becomes a message, and every message becomes a callback your team owes someone.

	AI answering service	Traditional answering service	Voicemail
Answers on the second ring	Always	After a queue	Instantly
Answers the caller's question	Yes	Reads from a card	No
Books on your calendar	Live availability	Rarely	No
Concurrent calls	Configured capacity	Queued	Unlimited
Same quality at 3am	Identical	Varies	n/a
Structured record of the call	Every time	Message slip	Audio only
Pricing model	Monthly plans with included minutes	Per minute	Free, converts nothing

The full side-by-side: AI receptionist vs. answering service.

What it handles without a human

New inquiries — captured, qualified against your criteria, and booked. See AI client intake for the full qualification layer.
Appointment booking, rescheduling, and cancellations — against live calendar availability and your buffer rules.
Questions it should know the answer to — hours, location, parking, pricing ranges, services offered, insurance accepted, what to bring.
Existing customers — routed to the right person or department without a phone tree.
Overflow — every simultaneous caller gets answered, not queued, during the rush that used to send people to voicemail.
Emergencies — identified by your rules and escalated to a live person or on-call phone immediately.

You choose how much it answers

After hours only

Your team keeps business hours. Topher covers nights, weekends, and holidays — usually where the fastest wins are.

Overflow

Rings your team first. Topher picks up anything unanswered after a set number of rings, so nothing reaches voicemail.

Primary line

Topher answers everything and transfers to people by rule. Common for teams who work in the field.

All three use the number you already advertise. Nothing to port, nothing to reprint.

What it costs versus what it saves

Starter is $99/month with 100 included call minutes. Business is $197/month with 200 included call minutes. Multi-location systems are quoted separately. Ask us to confirm setup fees, integration costs, and charges beyond included minutes for your configuration.

Use your call records to estimate potential opportunity. Exclude spam, repeated attempts, existing-customer calls, and inquiries you recover through callbacks. Compare additional completed sales with the full cost of coverage.

What are your missed calls worth?

Four inputs, instant answer, no email required.

Open the calculator

Category pricing context: how much an AI receptionist costs.

Questions

It transfers — warm, with context, to whoever you've designated. You set the triggers: a specific request, an emotional threshold, an emergency keyword, or the caller simply asking for a person. It never loops a caller through a dead end.

Payment collection is handled by routing to your existing payment flow rather than reading card numbers aloud. For regulated data we configure what may and may not be captured on a call before launch.

Natural enough that the objection we hear isn't about the voice — it's disbelief that it understood a caller who interrupted themselves twice. Best judged directly: call the demo line and try to break it.

Yes. Callers are routed by location, service area, or which number they dialed, each with its own hours, calendar, and escalation rules.

Handled, including switching mid-call when the caller does.

SolutionAI Client IntakeWhen qualification matters as much as coverage. SolutionAI ReceptionistThe full front desk, not just the phone. IndustryFor Law FirmsLegal intake, conflicts, consultations.

AI Answering Service